PRIVACY POLICY

1. INTRODUCTION

Welcome to the Privacy Policy of I Putu Arka Suryawan Technology Services ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, applications, and website (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect several types of information from and about users of our Services:

2.1 Personal Data

Personal data refers to any information that identifies or can be used to identify an individual. We may collect:

• Contact Information: Name, email address, postal address, phone number, and other similar contact data.
• Account Information: Username, password, account preferences, and account activity.
• Professional Information: Company name, job title, industry, and professional interests.
• Payment Information: Credit card details, billing address, and other payment details (processed through secure third-party payment processors).
• Communications: Correspondence and communication records when you contact us.

2.2 Usage Data

We automatically collect certain information about how you interact with our Services:

• Technical Data: IP address, device type, browser type and version, operating system, referral source, page views, and navigation paths.
• Usage Information: Features you use, content you view, time spent on our Services, and other information about how you interact with our Services.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar technologies as described in our Cookie Policy section.

2.3 Data from Third Parties

We may receive information about you from third parties:

• Business partners, subcontractors, and service providers.
• Analytics providers and advertising networks.
• Social media platforms when you interact with our content or connect our Services to your social media accounts.

3. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

3.1 Provide and Improve Services

• To create and manage your account.
• To deliver, maintain, and improve our Services.
• To develop new products, services, and features.
• To personalize your experience with our Services.

3.2 Communication

• To respond to your inquiries, comments, and requests.
• To provide customer support and technical assistance.
• To send administrative information, such as updates, security alerts, and support messages.
• To send marketing communications, newsletters, and promotional materials (subject to your consent where required by law).

3.3 Analytics and Research

• To analyze usage patterns and trends.
• To conduct research and development for improving our Services.
• To generate anonymized and aggregated analytics reports.

3.4 Security and Legal Compliance

• To detect, prevent, and address technical issues, fraud, abuse, security incidents, and other harmful activities.
• To comply with legal obligations and enforce our terms of service.
• To establish, exercise, or defend legal claims.

4. DATA SHARING AND DISCLOSURE

We may share your information with the following categories of recipients:

4.1 Service Providers

Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

4.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, or in the unlikely event of bankruptcy.

4.3 Legal Requirements

When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to:

• Comply with applicable laws and regulations.
• Protect our rights, property, or safety.
• Protect the rights, property, or safety of our users or others.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive personal data.
• Regular security assessments and penetration testing.
• Access controls and authentication mechanisms.
• Staff training on data protection and security practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data.
• The potential risk of harm from unauthorized use or disclosure.
• The purposes for which we process the data.
• Whether we can achieve those purposes through other means.
• Applicable legal, regulatory, tax, accounting, or other requirements.

When personal data is no longer needed, we will securely delete or anonymize it.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal data, which may include:

7.1 Access and Information

The right to request information about how we process your personal data and to obtain a copy of your personal data.

7.2 Correction

The right to request correction of inaccurate or incomplete personal data.

7.3 Deletion

The right to request deletion of your personal data under certain circumstances.

7.4 Restriction

The right to request temporary or permanent restriction of processing of your personal data.

7.5 Data Portability

The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

7.6 Objection

The right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

7.7 Automated Decision-Making

The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

7.8 Withdraw Consent

The right to withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

8. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your information in countries other than your own. Our servers may be located outside your country of residence.

If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with data protection laws that may differ from those in the country where our servers are located, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including by implementing appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission.
• Other legally approved transfer mechanisms.

9. COOKIES AND SIMILAR TECHNOLOGIES

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. We use cookies and similar technologies (such as web beacons, pixels, and local storage) to:

• Keep you logged in to your account.
• Remember your preferences and settings.
• Understand how you interact with our Services.
• Analyze and improve our Services.
• Deliver relevant content and advertisements.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website and cannot be switched off.
• Performance/Analytics Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign performance.

9.3 Cookie Management

Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device.
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies.
• Set your browser to notify you when you receive a cookie.

Please note that if you choose to block or delete cookies, certain features of our Services may not function properly.

10. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us, and we will take steps to delete such information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party services. We recommend reviewing the privacy policies of any third-party services before providing any information to them.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: putu@arkasuryawan.com
• Phone: +628179748421
• Website: https://www.arkasuryawan.com
• Business Hours: Monday-Friday, 9 AM - 6 PM GMT+8

14. ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

14.1 For California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information, including:

• The right to know about personal information collected, disclosed, or sold.
• The right to request deletion of personal information.
• The right to opt-out of the sale of personal information.
• The right to non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

14.2 For European Economic Area (EEA) Residents

If you are located in the EEA, we serve as the data controller of your personal data. Our legal basis for collecting and using your personal data depends on the specific information concerned and the context in which it is collected, including:

• Performance of a contract with you.
• Compliance with a legal obligation.
• Protection of your vital interests or those of another person.
• Our legitimate interests, which are not overridden by your rights and freedoms.
• Your consent.

If you have any questions about the legal basis for processing your personal data, please contact us using the details provided in the "Contact Us" section