GENERAL QUESTIONS
What services does I Putu Arka Suryawan Technology Services offer?
We provide comprehensive technology solutions including:
- Software Development: Custom applications, web development, mobile apps, and system integration
- Cloud Infrastructure: Cloud architecture design, migration, management, and optimization
- Digital Marketing: Digital strategy, marketing automation, SEO, and analytics solutions
- Artificial Intelligence: AI system development, machine learning implementation, and data analytics
- Technology Consulting: Strategic planning, system optimization, and digital transformation
Who is I Putu Arka Suryawan?
I Putu Arka Suryawan is an experienced technology professional with over two decades in the industry. Born in January 1981, he holds a Bachelor's degree in Informatics Engineering and has evolved from writing DOS applications in Clipper to architecting sophisticated AI systems. Since 2023, he has focused specifically on AI technologies and their transformative applications across industries.
What industries do you serve?
We work with clients across various industries including:
- E-commerce and retail
- Healthcare and telemedicine
- Financial services
- Manufacturing and supply chain
- Education and e-learning
- Government and public sector
- Startups and SMEs
Where are you located?
We are based in Bali - Indonesia and serve clients both locally and internationally. We offer remote consultations and can work with clients worldwide through digital collaboration tools.
SOFTWARE DEVELOPMENT
What programming languages and technologies do you use?
We work with a wide range of technologies including:
- Frontend: React, Vue.js, Angular, HTML5, CSS3, JavaScript/TypeScript
- Backend: Node.js, Python, Java, PHP, .NET
- Mobile: React Native, Flutter, native iOS/Android
- Databases: MySQL, PostgreSQL, MongoDB, Redis
- Cloud Platforms: AWS, Google Cloud, Microsoft Azure
Do you provide custom software development?
Yes, we specialize in custom software development tailored to your specific business needs. We work closely with clients to understand their requirements and deliver solutions that align with their business objectives.
What is your software development process?
Our development process follows agile methodologies:
- Discovery & Planning: Requirements gathering and project planning
- Design & Architecture: System design and user experience planning
- Development: Iterative development with regular client feedback
- Testing: Comprehensive testing including unit, integration, and user acceptance testing
- Deployment: Production deployment and go-live support
- Maintenance: Ongoing support and maintenance services
Do you provide source code ownership?
Yes, typically clients retain ownership of the source code for custom-developed applications. Specific ownership terms are detailed in individual project agreements.
CLOUD INFRASTRUCTURE
Which cloud platforms do you work with?
We are experienced with all major cloud platforms including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. We help clients choose the best platform based on their specific needs and requirements.
Can you help migrate existing systems to the cloud?
Absolutely! We provide comprehensive cloud migration services including:
- Migration strategy and planning
- Application assessment and refactoring
- Data migration and synchronization
- Testing and validation
- Go-live support and optimization
Do you provide cloud management services?
Yes, we offer ongoing cloud management services including:
- Infrastructure monitoring and maintenance
- Security management and updates
- Performance optimization
- Cost optimization and reporting
- Backup and disaster recovery management
What about cloud security?
Security is a top priority in all our cloud implementations. We implement best practices including:
- Identity and access management (IAM)
- Network security and firewalls
- Data encryption at rest and in transit
- Regular security audits and compliance checks
- Incident response and monitoring
ARTIFICIAL INTELLIGENCE & MACHINE LEARNING
What AI services do you provide?
Our AI services include:
- Machine Learning Models: Predictive analytics, classification, and regression models
- Natural Language Processing: Chatbots, text analysis, and language translation
- Computer Vision: Image recognition, object detection, and visual analytics
- Data Analytics: Business intelligence, data visualization, and insights generation
- AI Strategy Consulting: AI readiness assessment and implementation planning
Do I need a lot of data for AI implementation?
The data requirements vary depending on the AI solution. We can work with different data volumes and help you:
- Assess your current data readiness
- Identify additional data sources if needed
- Implement data collection strategies
- Use techniques like transfer learning for smaller datasets
How long does it take to implement an AI solution?
Implementation timelines vary based on project complexity:
- Simple AI models: 2-4 weeks
- Medium complexity projects: 1-3 months
- Complex AI systems: 3-6 months or longer
- Proof of concepts: 1-2 weeks
Can you integrate AI with existing systems?
Yes, we specialize in integrating AI capabilities with existing business systems through APIs, webhooks, and custom integration solutions. We ensure seamless integration with minimal disruption to your current operations.
DIGITAL MARKETING
What digital marketing services do you offer?
Our digital marketing services include:
- Digital marketing strategy development
- Search Engine Optimization (SEO)
- Pay-per-click (PPC) advertising management
- Social media marketing and management
- Email marketing automation
- Content marketing and creation
- Marketing analytics and reporting
Do you work with specific marketing platforms?
We work with all major marketing platforms including:
- Google Ads and Google Analytics
- Facebook and Instagram Ads
- LinkedIn Advertising
- Email marketing platforms (Mailchimp, HubSpot, etc.)
- Marketing automation tools
- CRM systems integration
How do you measure marketing success?
We track and report on key performance indicators (KPIs) including:
- Website traffic and user engagement
- Conversion rates and lead generation
- Return on investment (ROI)
- Cost per acquisition (CPA)
- Brand awareness metrics
- Customer lifetime value
PRICING & PAYMENT
How do you price your services?
Our pricing varies based on the type and scope of services:
- Fixed-price projects: For well-defined projects with clear scope
- Hourly rates: For consulting and ongoing support services
- Monthly retainers: For ongoing marketing and maintenance services
- Custom packages: Tailored pricing for comprehensive solutions
Do you provide project estimates?
Yes, we provide detailed project estimates after an initial consultation and requirements analysis. Our estimates include:
- Scope of work breakdown
- Timeline and milestones
- Resource allocation
- Terms and conditions
What payment methods do you accept?
We accept various payment methods including:
- Bank transfers (local and international)
- PayPal
- Other methods as agreed upon
Do you require upfront payments?
For most projects, we require a percentage upfront (typically 25-50%) with the remainder paid according to project milestones or upon completion. Specific payment terms are outlined in individual service agreements.
PROJECT MANAGEMENT & COMMUNICATION
How do you manage projects?
We use proven project management methodologies including:
- Agile/Scrum for software development
- Waterfall for traditional projects
- Hybrid approaches for complex initiatives
- Project management tools (Asana, Trello, Jira, etc.)
How often do you provide project updates?
Communication frequency depends on project type:
- Daily standups for active development projects
- Weekly progress reports for most projects
- Monthly reviews for long-term engagements
- Real-time communication via Slack, email, or phone as needed
What if I'm not satisfied with the work?
Client satisfaction is our priority. If you're not satisfied:
- We'll discuss your concerns immediately
- We'll provide revisions at no additional cost (within scope)
- We'll work together to find a mutually acceptable solution
- Refund policies are outlined in individual service agreements
Can you work with our existing team?
Absolutely! We frequently collaborate with client internal teams and can:
- Integrate with your existing workflows
- Provide knowledge transfer and training
- Work as an extension of your team
- Collaborate using your preferred tools and processes
SUPPORT & MAINTENANCE
Do you provide ongoing support after project completion?
Yes, we offer various support options:
- Standard support: Bug fixes and minor updates
- Extended support: Feature enhancements and system updates
- Managed services: Ongoing management and optimization
- On-demand support: Ad-hoc assistance as needed
What are your support hours?
Our standard support hours are Monday-Friday, 9 AM - 6 PM WIB (Western Indonesia Time). We also offer:
- Extended hours support
- Weekend support (by arrangement)
- Emergency support for critical issues
- 24/7 monitoring for managed services
How quickly do you respond to support requests?
Our response times vary by support level:
- Critical issues: Within 2-4 hours
- High priority: Within 1 business day
- Medium priority: Within 2-3 business days
- Low priority: Within 1 week
GETTING STARTED
How do I get started with your services?
Getting started is easy:
- Contact us via email, phone, or our website contact form
- Initial consultation to discuss your needs (usually free)
- Proposal and estimate based on your requirements
- Agreement signing and project kickoff
- Project execution with regular communication and updates
Do you offer free consultations?
Yes, we offer free initial consultations (typically 30-60 minutes) to:
- Understand your needs and challenges
- Discuss potential solutions
- Provide preliminary recommendations
- Estimate project scope and timeline
What information should I prepare for our first meeting?
To make our consultation most productive, please prepare:
- Clear description of your business and challenges
- Current systems and technology stack (if applicable)
- Budget range and timeline expectations
- Key stakeholders who should be involved
- Any existing documentation or requirements
How long does it take to start a project?
Project start times vary:
- Simple projects: Can start within 1-4 weeks
- Medium projects: 1-2 months for planning and resource allocation
- Complex projects: 4-6 months for detailed planning and team assembly
- Emergency projects: Can often accommodate urgent needs
SECURITY & CONFIDENTIALITY
How do you protect client data?
We implement comprehensive security measures:
- Signed non-disclosure agreements (NDAs)
- Secure development environments
- Data encryption and secure transmission
- Access controls and authentication
- Regular security audits and updates
- Compliance with data protection regulations
Do you sign non-disclosure agreements?
Yes, we're happy to sign NDAs to protect your confidential information. We understand the importance of maintaining client confidentiality and have standard NDAs ready, or we can work with your preferred agreement.
Are you compliant with data protection regulations?
Yes, we comply with relevant data protection regulations including:
- Indonesian data protection laws
- GDPR (for European clients)
- Other applicable regional regulations
- Industry-specific compliance requirements
STILL HAVE QUESTIONS?
If you don't see your question answered here, please don't hesitate to contact us:
We're always happy to discuss your specific needs and how we can help your business succeed with technology!
Putu Arka